Return Policy

At Ilorae, we value your satisfaction and want you to feel confident in every purchase. That’s why we offer a 60-day return guarantee. If you’re less than delighted with your order, you may return unopened items within 60 days of delivery. We’ll gladly provide a full refund or help you exchange it for another item.

Exceptions and Non-Returnable Cases

Please note that we cannot issue refunds for opened or used products, unless they are defective or damaged upon arrival.

Exceptions and Non-Returnable Cases

Please note that we cannot issue refunds for opened or used products, unless they are defective or damaged upon arrival.

Refund Procedure

To initiate a return, simply contact us at: info.ilorae@gmail.com, and we’ll promptly provide you with a return shipping label.

Once we receive your package, we will inspect the item(s) and notify you of the approval status. If approved, a refund will be issued automatically to your original payment method within 10 business days.

Please be aware that your bank or credit card company may require additional time to process the refund. If 15 business days have passed since your return was approved and you still haven’t received your refund, don’t hesitate to contact us at: info.ilorae@gmail.com.